You have the right to withdraw from a distance contract without giving any reason within 14 days of receiving the parcel (applies to consumers).
Withdrawal period
The 14-day period is counted from the day on which you (or a person indicated by you other than the carrier) took possession of the goods.
To meet the deadline, it is sufficient to send the withdrawal statement before the period expires.
How to withdraw
Send your withdrawal statement:
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e-mail: zamowienia@dobremyjki.pl
or by post to:
KUBICZ DUO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Nad Czerwonką 26C
34-400 Nowy Targ
Poland
In the statement, provide:
- order number,
- first and last name / company name,
- list of returned products,
- bank account number for the refund (if it does not result from the payment method).
Returning the goods
Return the goods without undue delay, no later than 14 days from notifying us of the withdrawal.
The cost of returning the goods is borne by the buyer, unless we agree otherwise.
We recommend returning the parcel with a tracking number.
Return address:
KUBICZ DUO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Nad Czerwonką 26C
34-400 Nowy Targ
Poland
Condition of the returned product
Returned goods should be properly secured for transport.
You may inspect the product only to the extent necessary to establish its characteristics and functioning. You are liable for any diminished value resulting from handling beyond what is necessary for such inspection.
Refund
We will issue the refund no later than 14 days from receiving your withdrawal statement; however, we may withhold the refund until we have received the goods or you have provided proof of having sent them back (depending on which occurs first).
The refund will be made using the same payment method, unless we agree otherwise.
The refund also includes the cost of the cheapest delivery option offered to the customer (if it was charged) - in accordance with applicable regulations.
Exceptions to the right of withdrawal
The right of withdrawal may not apply, among others, in the case of:
- products made to special order / to an individual specification,
- goods which, after delivery, due to their nature are inseparably mixed with other items,
- other exceptions provided for by applicable law.
If you are purchasing as a business (B2B), return rules may differ - if in doubt, contact us before purchasing.