Terms and Conditions

These Terms and Conditions set out the general rules, principles, and procedures for sales conducted by KUBICZ DUO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, NIP: 735-286-35-48, REGON: 362025471, with its registered office in Nowy Targ, ul. Nad Czerwonką 26 C, according to the Central Registration and Information on Business. The sales agreement between the Seller and the Buyer is concluded in accordance with Polish law and in the Polish language via the online store dobremyjki.pl, hereinafter referred to as the "Online Store".

§1 Definitions

Business Days – means weekdays from Monday to Friday, excluding public holidays.
Delivery – means the actual act of delivering the Goods specified in the order to the Customer by the Seller through the Delivery Provider.
Delivery Provider – means an entity cooperating with the Seller in delivering Goods:
- Poczta Polska S.A. – Poczta Polska Spółka Akcyjna, ul. Rodziny Hiszpańskich 8, 00-940 Warsaw, NIP: 525-000-73-13
- InPost Sp. z o.o. – InPost Spółka z o.o., ul. Wielicka 28, 30-552 Kraków, NIP: 679-310-80-16
- DHL Parcel Polska Sp. z o.o. – ul. Osmańska 2, 02-823 Warsaw, NIP: 527-002-38-09
Password – a sequence of letters, digits, or other characters selected by the Customer during registration, used to secure access to the Customer Account.
Customer – a person or entity to whom services may be provided electronically, or with whom a Sales Agreement may be concluded.
Consumer – a natural person conducting a legal transaction with a trader not directly related to their business or professional activity.
Customer Account – a personalized panel for each Customer, launched by the Seller after registration.
Login – the individual designation of the Customer, required with the password to create an account, which is the Customer’s valid email address.
Entrepreneur – a natural/legal person or organizational unit conducting business and entering into a transaction directly related to their business activity.
Terms and Conditions – these regulations.
Registration – the act required to use all functionalities of the Online Store.
Seller – KUBICZ DUO SP. Z O.O., NIP: 735-286-35-48, REGON: 362025471, with its registered office at ul. Nad Czerwonką 26 C, Nowy Targ.
Online Store Website – the websites under the domain dobremyjki.pl.
Goods – a product offered by the Seller via the Online Store that may be subject to a Sales Agreement.
Durable Medium – a medium that allows the storage of information in a way accessible in the future and allowing unchanged reproduction.
Sales Agreement – a remote contract concluded between the Customer and the Seller as per these Terms and Conditions.

§ 2 General Provisions and Use of the Online Store

All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, internet domain, website, as well as templates, forms, and logos published on the Website (except for certain logos and photos presented on the Website for product presentation, the copyrights to which belong to third parties), belong to the Seller. Use of them is permitted only in a manner specified and compliant with the Terms and Conditions.
The Seller will make efforts to ensure that using the Online Store is possible for Internet users with all popular web browsers, operating systems, device types, and internet connection types. The minimum technical requirements for using the Store's Website are a web browser version of at least Internet Explorer 11, Chrome 39, Firefox 34, Opera 26, or Safari 5 or newer, with JavaScript enabled, accepting “cookies,” and an internet connection with at least 256 kbit/s bandwidth. The Website is optimized for a minimum screen resolution of 1024×768 pixels.
The Seller uses a “cookies” mechanism, which is saved by the Seller’s server on the Client's device hard drive while using the Store’s Website. Cookies are used to ensure the proper functioning of the Website on Clients’ devices. This mechanism does not damage the Client’s device or cause configuration changes in the device or software installed. Each Client can disable cookies in their browser settings. The Seller notes that disabling cookies may make it difficult or impossible to use the Store’s Website.
To place an order via the Store’s Website and to use the services available on the Website, the Client must have an active email account.
It is forbidden for Clients to provide illegal content and to use the Online Store, its Website, or the free services provided by the Seller in a manner that is against the law, good practices, or violates the personal rights of third parties.
The Seller states that due to the public nature of the Internet and electronic services, there is a risk of Clients' data being obtained or modified by unauthorized persons. Therefore, Clients should use appropriate technical measures to minimize these risks, especially antivirus software and identity protection tools. The Seller will never ask the Client to share their password in any form.

§ 3 Registration

To create a Customer Account, the Customer is required to complete free Registration.
Registration is not required to place an order in the Online Store.
To register, the Customer should fill out the registration form provided by the Seller on the Store’s Website and submit the completed form electronically by selecting the appropriate function in the form. During registration, the Customer sets an individual Password.
While filling out the registration form, the Customer has the opportunity to read the Terms and Conditions and accepts them by checking the appropriate box in the form.
During registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate box in the form. In such a case, the Seller clearly informs the Customer of the purpose of collecting personal data and the known or anticipated recipients of such data.
The Customer’s consent to the processing of their personal data for marketing purposes is not a condition for concluding an agreement with the Seller for the provision of the Customer Account service by electronic means. Consent may be withdrawn at any time by submitting a relevant declaration to the Seller. The declaration can be sent, for example, via email to the Seller’s address.
After submitting the completed registration form, the Customer promptly receives, via email to the address provided in the registration form, a confirmation of Registration from the Seller. At that moment, an agreement for the provision of the Customer Account service by electronic means is concluded, and the Customer gains access to the Customer Account and the ability to modify the data provided during Registration, except for the Login.

§ 4 Orders

The information presented on the Store’s Website does not constitute an offer by the Seller within the meaning of the Civil Code, but merely an invitation for Customers to submit offers to conclude a Sales Agreement.
The Customer may place orders in the Online Store via the Store’s Website 24 hours a day, 7 days a week.
To place an order via the Store’s Website, the Customer selects the Product they are interested in. Adding the Product to the order is done by selecting the "ADD TO CART" command under the given Product presented on the Store’s Website. After completing the entire order and indicating the Delivery method and payment form in the "CART," the Customer places the order by sending the order form to the Seller by clicking the “BUY AND PAY” button. Before submitting the order, the Customer is informed of the total price for the selected Product and Delivery, as well as any additional costs related to the Sales Agreement.
Placing an order constitutes an offer by the Customer to the Seller to conclude a Sales Agreement for the Products included in the order.
After placing the order, the Seller sends a confirmation of receipt to the email address provided by the Customer.
Then, after confirming the order placement, the Seller sends to the Customer's email address an order acceptance notice. This acceptance notice is a declaration by the Seller of acceptance of the offer referred to in §4 point 4 above, and upon its receipt by the Customer, the Sales Agreement is concluded.
After the conclusion of the Sales Agreement, the Seller confirms its terms to the Customer by sending them on a Durable Medium to the Customer’s email address or in writing to the address provided by the Customer during Registration or when placing the order.

§ 5 Payments

The prices listed on the Store’s Website next to a given Product are gross prices and do not include Delivery costs or any other costs that the Customer may be obliged to incur under the Sales Agreement, which the Customer will be informed about when selecting the Delivery method and placing the order.
The Seller undertakes to provide an up-to-date phone number next to the product for contact purposes and to display the lowest price of each product in the store (store name) that was valid in the last 30 days. In the case of a product available for sale for less than 30 days, the Seller undertakes to present the lowest price valid from the date the offer was posted until the day of the promotion.
For products with a short shelf life or that are perishable, the Seller undertakes to present the price before the first discount.
The Customer may choose the following forms of payment for ordered Products:
1. Bank transfer to the Seller’s bank account (in this case, the order will be processed after the Seller sends the Customer confirmation of order acceptance and after the funds are credited to the Seller’s bank account);
2. BLIK payment, payment card, or electronic transfer via the external payment system Przelewy24.pl, operated by PayPro S.A. based in Poznań, ul. Pastelowa 8, 60-198 Poznań.
The Customer is informed by the Seller on the Store’s Website about the deadline for making payment for the order in the amount resulting from the concluded Sales Agreement.
If the Customer fails to make payment within the period referred to in §5 point 5, the Seller will set an additional deadline for payment and inform the Customer thereof on a Durable Medium. This notice will also state that if this second deadline expires without payment, the Seller will withdraw from the Sales Agreement. If this additional deadline expires without effect, the Seller will send the Customer a statement of withdrawal from the contract on a Durable Medium, pursuant to Article 491 of the Civil Code.

§ 6 Delivery

The Seller is obliged to deliver the Goods that are the subject of the Sales Agreement free from defects.
The Seller provides on the Store’s Website information about the number of Business Days required for Delivery and order fulfillment.
The Delivery and order fulfillment time indicated on the Store’s Website is counted in Business Days in accordance with §6 point 2.
Ordered Goods are delivered to the Customer via the Carrier to the address indicated in the order form.
On the day the Goods are shipped to the Customer, information confirming the dispatch of the parcel is sent to the Customer’s email address.
The Customer should examine the delivered parcel in the presence of the Carrier’s employee, at the time and in the manner customary for such shipments. In case of any shortage or damage to the shipment, the Customer has the right to request that a proper report be drawn up by the Carrier’s employee.
The Seller, in accordance with the Customer's request, includes in the shipment a receipt or a VAT invoice covering the delivered Goods.
If the Customer is not present at the address indicated when placing the order as the Delivery address, the Carrier’s employee will leave a delivery notice or attempt to contact the Customer by phone to arrange a new delivery date. In the case of the ordered Goods being returned to the Online Store by the Carrier, the Seller will contact the Customer by email or phone to re-arrange the delivery date and cost.

§ 7 Warranty for Defects

The Seller ensures the Delivery of Goods free from physical and legal defects. The Seller is liable to the Customer if the Goods have a physical or legal defect (warranty for defects).
If the Goods have a defect, the Customer may:

1. submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller, or if the Seller has not fulfilled the obligation to replace or repair the Goods. The Customer may, instead of the method proposed by the Seller, request the replacement of the Goods with defect-free ones or request the defect removal instead of replacement, unless bringing the item into conformity with the contract in the manner chosen by the Customer is impossible or would involve excessive costs compared to the method proposed by the Seller. When assessing the excessiveness of costs, the value of defect-free Goods, the type and significance of the identified defect, and the inconvenience for the Customer are taken into account.
2. request the replacement of the defective Goods with defect-free ones or the removal of the defect. The Seller is obliged to replace the defective Goods with defect-free ones or remove the defect within a reasonable time and without excessive inconvenience to the Customer. The Seller may refuse to satisfy the Customer’s request if bringing the Goods into conformity with the Sales Agreement in the manner chosen by the Customer is impossible or, compared to another possible method, would require excessive costs. The costs of repair or replacement are borne by the Seller.

The Customer exercising warranty rights is obliged to deliver the defective item to the Seller's address. In the case of a Customer who is a Consumer, the delivery cost is covered by the Seller.
The Seller is liable under the warranty if the physical defect is discovered within two years from the date of delivery of the Goods to the Customer. The claim to remove the defect or replace the Goods with defect-free ones expires after one year, but this period cannot end before the expiry of the two-year period mentioned above. Within this time, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to the defect. If the Customer requested the replacement or repair of the Goods, the deadline for withdrawal from the contract or for submitting a price reduction statement begins upon the ineffective lapse of the period for replacement or repair.

§ 8 Complaints

Any complaints related to the Goods or the performance of the Sales Agreement may be submitted by the Customer in writing to the Seller's address.
The Seller shall respond to the complaint regarding the Goods or the performance of the Sales Agreement submitted by the Customer within 14 days from the date of receiving the complaint request.
The Customer may submit a complaint to the Seller in connection with the use of free services provided electronically by the Seller. The complaint may be submitted electronically and sent to the address (Seller’s email address). The complaint notification should include a description of the issue encountered. The Seller will review the complaint and respond to the Customer without undue delay, but no later than within 14 days.

§ 9 Withdrawal from the Sales Agreement

A Customer who is a Consumer and has concluded a Sales Agreement may withdraw from it within 30 days without giving any reason.
The withdrawal period begins when the Customer takes possession of the Goods. The Customer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. The declaration can be submitted using the form provided by the Seller on the Online Store Website at the address: Withdrawal Form. To meet the deadline, it is sufficient to send the declaration before the deadline expires.
In the event of withdrawal from the Sales Agreement, it is deemed not concluded.
If the Customer submits a declaration of withdrawal from the Sales Agreement before the Seller accepts their offer, the offer is no longer binding.
The Seller is obliged to promptly, and no later than within 14 days from the day of receiving the Customer’s withdrawal declaration, refund all payments made by the Customer, including the cost of delivery of the Goods to the Customer. The Seller may withhold the refund until the Goods are returned or until the Customer provides proof of return shipment, whichever occurs first.
If the Customer exercising the right of withdrawal chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Customer for any additional costs incurred.
The Customer is obliged to return the Goods to the Seller promptly and no later than within 14 days from the date on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods back to the Seller's address before the deadline expires.
In the event of withdrawal, the Customer bears only the direct cost of returning the Goods.
If, due to its nature, the Goods cannot be returned by regular mail, the Seller shall inform the Customer of the cost of return on the Online Store Website.
The Customer is liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods.
The Seller shall refund the payment using the same payment method used by the Customer unless the Customer has expressly agreed to a different refund method that does not incur any costs for them.

§ 10 Free Services

The Seller provides the following free services to Customers via electronic means:

– Maintaining a Customer Account;

– Posting reviews.
The services listed in §10(1) are provided 24 hours a day, 7 days a week.
The Seller reserves the right to select and change the type, form, timing, and method of providing access to selected services, of which Customers will be informed as appropriate for changes to the Terms and Conditions.
Any Customer may subscribe to the Newsletter service by entering their email address using the registration form made available by the Seller on the Online Store Website. After submitting the completed form, the Customer will immediately receive, via email, a confirmation from the Seller. At that moment, a contract for the provision of the Newsletter service is concluded. The Customer may also check the appropriate box during Registration to subscribe to the Newsletter.
The Newsletter service consists of the Seller sending, to the Customer's email address, electronic messages containing information about new products or services offered by the Seller. The Newsletter is sent to all Customers who subscribed.
Each Newsletter sent to Customers includes: the sender's details, a completed “subject” field indicating the content of the message, and information on how to unsubscribe from the free Newsletter service.
The Customer may unsubscribe from the Newsletter at any time by using the link provided in each Newsletter message or by activating the appropriate option in the Customer Account panel.
The Customer Account service is available after completing Registration according to the rules described in the Terms and Conditions. It provides a dedicated panel within the Online Store Website that enables the Customer to modify their data, track order status, and view the history of completed orders.
A Customer who has registered may request the Seller to delete their Customer Account. Upon such a request, the account may be deleted within 14 days of the request.
The Review Posting service allows Customers with a Customer Account to post individual and subjective statements on the Online Store Website, particularly regarding the Goods.
The Customer may opt out of the Review Posting service at any time by ceasing to post content on the Online Store Website.
The Seller is entitled to block access to the Customer Account and free services if the Customer acts to the detriment of the Seller or other Customers, violates legal regulations or the Terms and Conditions, or if blocking access is justified for security reasons – in particular, if the Customer attempts to breach the Online Store’s security or engages in other hacking activities. Blocking access remains in effect for the time necessary to resolve the issue. The Seller shall notify the Customer of the account and service blockage by email to the address provided in the registration form.

§ 11 Customer Responsibility for Content Posted

By submitting content, the Customer does so voluntarily and at their own risk. These contents do not reflect the Seller’s views and should not be associated with their business. The Seller only provides the technical means.
The Customer declares that:

1. they own or are licensed to use copyrights, industrial property rights and/or related rights of the submitted content;
2. any personal data or image of third parties were submitted legally and with their consent;
3. they agree to share content with other Customers and to its free use by the Seller under these Terms;
4. they agree to the adaptation of their works under copyright law.

The Customer must not:

1. publish personal data or image of third parties without proper consent;
2. publish promotional or advertising content.

The Seller is liable for customer-submitted content only upon receiving a notification pursuant to §12.
It is prohibited to post content that:

1. is submitted in bad faith (e.g., infringes on personal rights);
2. violates third-party rights (e.g., copyrights, trade secrets);
3. is offensive, vulgar, or threatening;
4. contradicts the Seller’s interests;
5. violates law, social norms, or these Terms.

Upon receiving notification, the Seller reserves the right to modify or remove content suspected of breaching legal provisions or these Terms, based on third-party or authority reports. The Seller does not monitor content continuously. Posted reviews represent opinions of actual users who made purchases – confirmed by store database records.
The Customer consents to the free use of their submitted content by the Seller within the online store.

§ 12 Reporting Threats or Infringement of Rights

If a Customer or any other person or entity believes that content published on the Online Store Website violates their rights, personal interests, good morals, feelings, morality, beliefs, principles of fair competition, know-how, or any legally protected or contractually confidential information, they may notify the Seller of a potential infringement.
Upon being notified of a potential infringement, the Seller shall promptly take actions to remove the content in question from the Online Store Website.

§ 13 Personal Data Protection

The administrator of the personal data voluntarily provided by Customers during Registration, placing a one-time order, or as part of the electronic services provided by the Seller, or in other circumstances specified in the Terms and Conditions, is the Seller.
The Seller processes Customers’ personal data for the purpose of fulfilling orders, providing electronic services, and for other purposes specified in the Terms and Conditions. Data is processed solely on the basis of legal provisions or the Customer’s consent in accordance with applicable laws.
The set of personal data provided to the Seller is reported by the Seller to the Inspector General for Personal Data Protection.
The Customer provides their personal data voluntarily, with the reservation that failure to provide certain data during the Registration process prevents Registration and the creation of a Customer Account, and in the case of placing an order without Registration, prevents the order from being placed and processed.
Anyone who provides their personal data to the Seller has the right to access and correct it.
The Seller provides the option to delete personal data from its database, especially upon deletion of the Customer Account. The Seller may refuse to delete personal data if the Customer has not settled all obligations towards the Seller or has violated applicable laws, and retaining the data is necessary to clarify such circumstances and establish the Customer's liability.
The Seller protects the provided personal data and makes every effort to secure it against unauthorized access or use.
The Seller provides the Customer’s personal data to the Delivery Provider to the extent necessary for the execution of the Delivery.

§ 14 Termination of the Agreement (Excludes Sales Agreements)

Both the Customer and the Seller may terminate the agreement for the provision of electronic services at any time and without providing reasons, subject to the preservation of rights acquired by the other party before the termination of the agreement and the provisions below.
A Customer who has completed Registration terminates the agreement for the provision of electronic services by sending the Seller an appropriate declaration of intent using any remote communication method that allows the Seller to become familiar with the Customer’s declaration.
The Seller terminates the agreement for the provision of electronic services by sending the Customer an appropriate declaration of intent to the email address provided by the Customer during Registration.

§ 15 Final Provisions

The Seller is liable for non-performance or improper performance of the agreement, but in the case of agreements concluded with Customers who are Entrepreneurs, the Seller is liable only in the event of intentional damage and only within the scope of actual losses incurred by the Entrepreneur.
The content of these Terms and Conditions may be recorded by printing, saving to a medium, or downloading at any time from the Online Store Website.
In the event of a dispute arising under a concluded Sales Agreement, the parties will seek to resolve the matter amicably. The governing law for resolving any disputes arising under these Terms and Conditions is Polish law.
Every Customer may use out-of-court methods of handling complaints and pursuing claims. In this regard, the Customer may use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the competent District Courts.
The Seller reserves the right to amend these Terms and Conditions. All orders accepted by the Seller for fulfillment before the effective date of the new Terms and Conditions shall be carried out under the Terms and Conditions in force on the date the order was placed by the Customer. Amendments to the Terms and Conditions come into effect 7 days from the date of publication on the Online Store Website. The Seller will inform the Customer 7 days before the new Terms and Conditions take effect via electronic message containing a link to the amended Terms and Conditions. If the Customer does not accept the new content of the Terms and Conditions, they are obliged to notify the Seller, which will result in termination of the agreement in accordance with the provisions of §15.
These Terms and Conditions shall enter into force on 25.06.2025.