Warranty and Complaints

1. Legal Basis

According to the provisions of the Civil Code (Articles 556 and following), as the seller, we are liable to the Customer who is a consumer for physical and legal defects of the sold goods (statutory warranty). The statutory warranty is valid for 2 years from the date the goods are delivered to the Customer.

2. What is a defect?

A physical defect means the goods are not in conformity with the contract, in particular if:

  • the goods do not have the properties that they should have due to the purpose specified in the contract or resulting from circumstances or intended use,
  • the goods do not have the properties that we assured the Customer of,
  • the goods were delivered incomplete.

A legal defect occurs when:

  • the goods are owned by a third party,
  • the goods are encumbered with the rights of a third party,
  • restrictions on the use or disposal of the goods result from a decision or ruling of a competent authority.
  • 3. Customer rights under the statutory warranty

If a defect is found, the Customer has the right to:

  • request replacement of the goods with new ones,
  • request repair of the goods,
  • submit a statement on price reduction,
  • submit a statement on withdrawal from the contract (if the defect is significant).

The seller may propose an alternative solution if the Customer’s choice is impossible to fulfill or would involve excessive costs.

4. Complaint procedure

To submit a complaint, please:

Contact us by email at: zamowienia@dobremyjki.pl or by post at: KUBICZ DUO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Nad Czerwonką 26 C, 34-400 Nowy Targ.

In the complaint, please provide:

  • your name and surname,
  • correspondence address,
  • order number or other proof of purchase,
  • description of the defect (what the defect is, when it was noticed),
  • your preferred way of resolving the complaint (replacement, repair, refund, price reduction).

We recommend attaching photos documenting the defect (if possible).

5. Complaint processing time

Complaints are processed within 14 calendar days from the date of receiving the complaint. If additional information or sending the goods for inspection is required, the processing time may be extended – we will inform the Customer accordingly.

6. Return of goods

If the complaint is accepted and the contract is withdrawn from, the refund will be made within 14 days from the date of receiving the returned goods. The refund will be made to the bank account indicated by the Customer or in another agreed way.

7. Limitations of liability

The statutory warranty does not cover:

  • damage resulting from improper use of the goods,
  • mechanical damage occurring after the goods have been delivered to the Customer,
  • natural wear and tear resulting from normal use.

8. Additional information

If you have any questions regarding complaints or the statutory warranty, please contact us:

email: zamowienia@dobremyjki.pl

phone: +48 574 515 616